General Terms & Conditions of Carriage
i) Booking and Payment
A deposit of one third (1/3) of the total hire rate is required to confirm acceptance of a quotation and secure your booking. The remaining balance must reach ALM Holidays not less than 21 days prior to the hire date. All bookings are subject to confirmation and availability at the time of booking. ALM Holidays reserves the right to cancel any booking if any of the above conditions are breached.
ii) Vehicle Size
The seating capacity of the vehicle(s) supplied is as specified in the booking confirmation. It is the sole responsibility of the client/hirer to ensure that correct passenger seating information is provided. If no seating information is specified ALM Holidays will provide a vehicle or vehicles with seating capacity to match the numbers known to be travelling at the time of booking (as specified in the booking confirmation). In the event that costs are incurred in providing additional capacity ALM Holidays will use it's best efforts to discuss this with the hirer in advance. If this is not possible ALM Holidays will use it's discretions to alleviate any difficulties for passengers. The hirer will be responsible for any additional costs incurred.
iii) Luggage
Reasonable additional luggage space will normally be provided for airport transfers and where overnight stays may require luggage space. However ALM Holidays advises all clients/hirers to provide written details of luggage requirements (including dimensions) to ensure all luggage needs can be met. Any special luggage requirements may incur a further charge to accommodate such requirements. In the absence of full details being provide ALM Holidays will always strive to estimate the amount of luggage and provide enough space for said luggage but will not be responsible if any luggage can not safely be carried on board. Any additional costs incurred as a result of unspecified luggage, including provision of a larger or additional vehicle(s), with or without a separate agreement, will be payable by the client. The client authorises ALM Holidays. to apply charges to the clients credit/debit card where additional costs have been incurred.
iv) Changes
Any changes to the details of the vehicle or to the journey details that are not specified in the original booking confirmation will be at the discretion of the driver, and the costs will be the responsibility of the client. Excess charges rates available upon request.
v) Hazards
ALM Holidays reserves the right to refuse to carry any person(s), luggage or items that might, in the opinion of the driver, represent a hazard.
vi) Vehicle Damage
It is the responsibility of the client/hirer to ensure that the vehicle is returned in the same condition as it is provided. The costs to repair any damage made to the vehicle, or for specialist or additional cleaning services, will be the sole responsibility of the client/hirer. The client authorises ALM Holidays to charge any excess charges to their credit card.
vii) Food and Drink
Clients are not permitted to carry, or consume, any alcoholic beverages inside any ALM Holidays vehicles. The consumption of food and non-alcoholic beverages is discouraged but may be permitted on long journeys at the driver's discretion. The client will be responsible for costs incurred for the cleaning and/or the repair of damage to the vehicle as a result of spillages. The client authorises ALM Holidays to charge any excess charges to their credit card.
viii) Carriage of Animals
We are unable to carry animals other than registered guide or assistance animals accompanying the appropriate passenger. If such animals are accompanying a passenger then the client must inform ALM Holidays at time of booking.
ix) Lost Property
ALM Holidays will make every effort to return property that is left on any of our vehicles to it's rightful owner as soon as possible. Due to the fact that most of our vehicles are used on multiple jobs throughout any day/night period ALM Holidays will not take responsibility for any personal items left on a vehicle by a client and cannot be held liable for any costs involved in replacing such items. ALM Holidays reserves the right to charge postage costs for the return of lost property. ALM Holidays will not be liable for any costs involved replacing any third party property that has been damaged or lost as a result of being left on any of the company's vehicles or property by either company staff, clients, passengers or any other third party individual or group. ALM Holidays do not offer a secure storage facility onboard any of it's vehicles or at any of it's properties for non-company third party property and staff are not instructed to use the company's vehicles or property for storage.
x) Vehicle Types
ALM Holidays Standard Coach facilities include Air Conditioning, Courier Seat, Luggage Capacity, Overhead Hand Luggage Racks, Radio/PA System and Seatbelts.
ALM Holidays Executive Coach facilities include Air Conditioning, Aisle Carpet, Courier Seat, DVD Player, Hot Drinks Facilities, Luggage Capacity, Overhead Hand Luggage Racks, Radio/PA System, Reclining Seats, Seatbelts and W/C Facilities.
Facilities on board ALM Holidays and people carrier vehicles may vary to those offered above on full size coaches.
xi) Cancellations
If for some reason you need to cancel your booking please call our office immediately. Where a cancellation is made 28 days prior to the trip date ALM Holidays offers a full money back refund or a voucher for the full cost of your trip to be used on another ALM Holidays booking (subject to availability). Where a cancellation is made within 28 days of the trip date but not later that 7 days prior to the trip date ALM Holidays offers a full refund minus 1/3 (or the deposit whichever is greater) of the total trip cost. Regrettably ALM Holidays is unable to offer a refund when a cancellation is made within 7 days of the journey date. ALM Holidays are always happy to discuss any cancellation with a client and will always strive to assist clients to re-book any cancelled journey with minimum distress and financial impact.
Where ALM Holidays acts as an agent to supply vehicles from another operator for all or part of a booking, the client agrees to be bound by the third party terms and conditions including cancellation terms and charges.
xii) Contracted services
Contracts exceeding a length of one year are subject to an annual increase in line with RPI unless otherwise agreed. Unless otherwise agreed in writing, and signed by both parties at the start of the academic year, all regular contract journeys for transport to schools and other educational establishments will be deemed to continue to the end of the academic year. ALM Holidays undertake to provide reliable services for that period. ALM Holidays reserve the right to apply full charges for the remainder of that year in the event of early cancellation. The commencement of a journey will indicate acceptance of these terms. All contracts and private hire bookings are subject to additional increases in the event of fuel, or other costs, increasing by more than RPI from the date of placing the booking. Any such increases will be passed directly to the client and limited to actual cost increases suffered by ALM Holidays.
xiii) Waiting Charges
ALM Holidays will do its utmost to assist clients in the event that they request an alteration to their journey on the day of hire. Please note, however, that coach drivers hours and breaks are strictly regulated by the law and recorded by tachograph equipment and vehicle trackers. In the interest of safety, and to ensure compliance with drivers hours rules, drivers are unable to breach these regulations in any circumstances. It is therefore important that your journey details are as accurate as possible at the time of booking. Any requests for delays or time changes are strictly subject to drivers regulations and to driver discretion. Where these are permitted charges will apply, please contact our office for details of relevant charges. The client authorises ALM Holidays to charge any excess charges to their credit card.
xiv) Service reliability
ALM Holidays recognises the importance of providing a reliable service to all of it's passengers and make provision, within planning and scheduling, for normal traffic delays. ALM Holidays will always allow enough reasonable travel time for vehicles to be in position to begin a booked journey. Customers are advised that they are ultimately responsible for the timings of their booking(s) (as detailed in their booking confirmation or movement details) and should ensure they provide accurate timings to booking staff and advise of any changes prior to the hire date. Customers are advised to inform ALM Holidays staff, at the time of booking, if they wish additional travel time to be added to their journey. ALM Holidays cannot be held responsible for delays arising through events outside of our control but will accept responsibility for the negligence of any ALM Holidyas employee's. ALM Holidays cannot accept responsibility for consequential losses in any circumstances.
xv) Passenger etiquette
a) ALM Holidays aims to provide a relaxing, restful and comfortable journey for all passengers. Clients are requested to kindly assist by ensuring that they consider the comfort of all passengers around them and avoid undue noise from any instrument, radio, personal audio player or recording device and excessive or noisy use of mobile phones. Telephone conversations should be conducted quietly and phones put on silent / vibrate mode so as not to disturb passengers who may wish to relax or sleep on board the coach.
b) ALM Holidays reserve the right to refuse to carry any passenger if their behaviour is considered to be detrimental to the comfort or safety of any other passenger or of the service in general. Such behaviour includes consumption of alcohol, drunken, threatening or abusive behaviour or language, undue noise from any instrument, radio, personal audio player or recording device and excessive or noisy use of mobile phones. ALM Holidays employees are authorised to instruct any passenger behaving in such a way to disembark from the vehicle. ALM Holidays employees are instructed to contact the head office and police for assistance if required.
xvi) Seat Belts
All coaches are fitted with notices reminding passengers to wear seat belts and as such the driver is not obliged to tell passengers as they board the coach. Coach passengers are legally required to wear seat belts and failure to do so could lead to a penalty fine issued by the authorities which may be payable by either the passenger or the coach operator. For your safety we advise that all passengers remain seated with your seat belt securely fastened whilst the vehicle is in motion. We also ask that passengers do not get up from their seat until the coach has come to a complete stop. Passengers are not permitted to stand on any journey.
xvii) Children
The seat belts fitted to our coaches are not suitable for securing child seats. Children that are tall enough to be seated in a standard seat are permitted to travel but must not be seated by emergency exits, on the front four passenger seats, the crew seat or on the rear centre seat. All children are required to hold a valid ticket to travel regardless of age.
xviii) Toilets
It is a legal requirement that all passengers remain seated with seat belts on during any journey and as such toilets on coaches are not for routine use. However, toilets may be made available by the driver for emergency use only or where unforeseen delays arise.
ixx) Luggage
For your comfort, large items of luggage (not exceeding 20kg and 100cm(w) x 50cm(w) x 50cm(d)) should be placed in the hold. Please speak to your driver who will assist you in stowing such items, do not attempt to stow them yourself. Lightweight personal items such as rucksacks or laptop bags should be stowed in the overhead racks / lockers of the vehicle and not placed in the gangway and/or adjacent to the emergency exit. We also kindly request that passengers do not store luggage on adjacent seats as these should be kept clear for other passengers.
xx) Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.